Policies

Our Design & Substitution Promise

Every arrangement we create is handcrafted using the freshest seasonal flowers available. While we always strive to recreate the design you selected as closely as possible, some flowers, greenery, or containers may occasionally be unavailable due to seasonality, weather, or market conditions.

When substitutions are necessary, our designers thoughtfully select blooms and vessels of equal or greater value while preserving the overall style, color palette, texture, and feeling of the original design. Because many of our arrangements feature unique, artisan containers, an exact vase match cannot always be guaranteed.

If a specific flower, color, or container is especially important to your order, please include those details in the florist instructions at checkout or contact us before placing your order so we can confirm availability.

Our promise is simple: while every arrangement may not be identical, every design will reflect the beauty, artistry, and quality Bay Park Flowers is known for.

Delivery Policy

We proudly offer hand-delivery throughout San Diego and select surrounding communities. Every arrangement is thoughtfully designed in our studio and personally delivered with the same care and attention that goes into creating it.

To provide the highest quality service, we operate two standard delivery routes each day:

• Morning Route: 9:00 AM – 2:00 PM

• Afternoon Route: 2:00 PM – 6:00 PM

Orders are carefully routed and prioritized based on the most efficient delivery path, generally beginning with destinations closest to our studio and continuing outward. This allows us to deliver the freshest flowers possible while serving all of our customers efficiently.

While we cannot guarantee an exact delivery time during our standard routes, you may request your preferred delivery window at checkout, and we will do our best to accommodate it.

Guaranteed delivery times are available on a limited, exception-only basis and require advance approval. Because accommodating a specific delivery time often requires rerouting a driver, a Timed Delivery Service Fee will apply based on location and availability. Please contact us before placing your order to confirm availability and pricing.

For funerals, memorial services, weddings, hospitals, and other scheduled events, we coordinate directly with the venue whenever possible to ensure your flowers arrive before the event begins.

If the recipient is unavailable, our driver will use their best judgment to leave the flowers in a safe, shaded location when appropriate. If a secure location is unavailable or weather conditions could compromise the arrangement, we will contact the recipient to coordinate delivery. Additional delivery charges may apply for re-delivery due to incorrect addresses, missing gate codes, or unsuccessful delivery attempts.

Please verify the recipient’s address, phone number, business name, suite number, and any gate or access instructions before placing your order to help avoid delays.

Our commitment is simple: every arrangement is delivered with care, professionalism, and the quality Bay Park Flowers is known for.

At Bay Park Flowers, every arrangement is handcrafted by our designers using our signature garden-inspired style. Because our products are made to order and are perishable, we do not accept returns or exchanges due to personal preference, changes of mind, or differences in artistic style.

Our designs are intentionally created with movement, texture, and a natural, organic aesthetic. We encourage customers to review our portfolio before ordering to ensure our design style is the right fit for their occasion.

If your order arrives damaged, defective, or does not meet our quality standards, please contact us within 24 hours of delivery and include photos of the arrangement. We will gladly review the issue and, when appropriate, offer a replacement, store credit, or another reasonable resolution.

Please note:

• Flowers are a natural product, and variations in bloom size, color, and shape are normal.

• Seasonal and market availability may require substitutions of equal or greater value while preserving the overall style and color palette.

• We cannot offer refunds based solely on personal preference or because the arrangement differs slightly from the inspiration photo or expected style.

Our goal is for every customer to receive fresh, beautiful flowers designed with exceptional care and artistry.